The Ins And Outs of How We Do Business

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Frequently asked questions

What is the difference between a basic cleaning and a deep cleaning?

Our professional deep-cleaning service is designed for homes that have not been thoroughly cleaned within the past 30-60 days and will take two or more hours in addition to a basic cleaning to complete. Our deep-cleaning service covers areas that are not covered in a basic clean-service such as wet wiping baseboards, degreasing kitchen appliances, and heavy scrubbing of the bathroom.

What's included in a deep cleaning?

Wet wiping:
We clean behind furniture and other hard-to-reach areas such as:
Ceiling fans (a step ladder must be provided) Lighting fixtures within arms reach Vents Doorframes Hanging wall frames TV / CPU monitor Table / chairs Windowsills Window frame area where window lock is located A/C units Mirrors Entertainment units (exterior only)Delicate and antique items (disclaimer: if there are a multitude of decorative items, more cleaning time will be required to complete the appointment beyond what is typically prescribed for a deep cleaning).
Kitchen: Utilizing our unique methods plus a good set of products and tools, we'll leave your kitchen sparkling clean. Our approach includes: Degreasing kitchen cabinets (exterior) Degreasing stovetop Degreasing backsplash Scrubbing interior of microwave Refrigerator (exterior, including top1) Clean backsplash Cleaning countertops (disclaimer: if there are more than 3 counter top appliances more time may be required) Tabletops Scrub kitchen sink Polish faucet Clean exterior of trashcan Cleaning underneath cabinets Floor Care & Cleaning:
Floors can rank among the dirtiest surfaces in your home. We break everything down by area and clean each type of surface using the proper method. During a deep clean we: Vacuum and mop the floors Wet wipe baseboards Scrub grout lines (disclaimer: grout cleaning is extensive, and Mom’s standard can not ensure perfect grout lines following a deep-clean)
The amount of time required to clean a full-size bathroom may vary depending on the size of the bathroom and how much intensive cleaning and organizing is needed to produce a sanitary and squeaky clean result. During a deep clean we: Soap build up removal from shower / tub area Thoroughly scrub the shower area (please note: if mold or mildew needs to be removed a bleach spray will be used and a $25 mold removal fee will be added to the booking).Heavy toilet scrubbing Heavy scrubbing of sink Heavy scrubbing of floor area Wiping down floor to ceiling tiles Clean toiletry bottles Clean toilet using Mom’s Standard sanitary cleaning methodology Vacuum/mop floors Wash and dry mirrors Polish all reflective surfaces

What's included in a basic cleaning?

A basic-cleaning service sometimes referred to as a domestic clean, can help maintain your home. Our professional basic-clean service is designed for clients that subscribe for recurring service. This service includes:

  • Dusting furniture and baseboards (disclaimer: does not include wet-wiping or cleaning behind or under stable furniture)
  • Wiping kitchen cabinets
  • Cleaning the stovetop and kitchen appliances (disclaimer: if there are an excess of kitchen appliances 3+ additional time may be needed to complete the cleaning)
  • Wiping kitchen countertops
  • Vacuuming/sweeping/mopping floors
  • Bathroom cleaning (Please note: The bathroom is cleaned to relatively the same standard during a simple and deep cleaning service to achieve “Mom’s Standard.” This may not include organization of toiletries and other personal effects depending on the time required to carry out such tasks)

How many cleaners will you send?

Our number one priority is ensuring that your cleaning is completed to Dream clean Standard standards. Therefore, the numbers of cleaners that will be sent will often be dependent on the requirements of your home.

What if I'm not happy with my cleaning?

If you are dissatisfied with your cleaning please contact our office at info@dreamcleannc.com or via phone 919-579-8686 within 24 hours of the cleaning and we'll arrange for a complimentary reclean ASAP!

Is the company/cleaners insured?

Yes! We are insured with a general liability policy with an aggregate payout of 1 million per occurrence. Our cleaners are also covered under a worker’s compensation policy which protects them in the event of personal injury.

What products do you use?

Dream Clean uses eco-friendly cleaning products. As a professional-service company, we have your health in mind. We also take the health and well-being of our cleaners’ very seriously and try to reduce exposing our cleaners to harmful chemicals on a consistent basis. This way, we are able to maintain the air quality of your home environment and a happy and healthy workforce. During a deep-clean, some homes may require more of a agressive approach. In these circumstances, we may often need stronger cleaning products such as bleach products to remove mold from kitchens and bathrooms and non-eco-friendly oven cleaner to remove baked-on messes. We also have pet friendly cleaning products upon request.

How do I know if I need a deep cleaning?

Before starting recurring service with Dream Clean Standard, we strongly recommend a deep-cleaning as your first appointment. Why? A deep cleaning gives our team of dedicated professional cleaners a strong foundation to maintain your home from.

How long have you been in business?

Our anniversary date is April 14th, 2009!

Billing & Pricing

Find The Best Package For Your Budget

Payments Accepted

We cash and accept all major credit cards. Unfortunately we do not accept checks.

Cancellation Policy

Please respect our scheduling process and cancel within 48 hours of service.

Satisfaction Guarantee

At any time if you are unsatisfied, we will go above and beyond to fix the issue and leave you happy.