The Ins And Outs of How We Do Business
Frequently asked questions
What is the difference between a basic cleaning and a deep cleaning?
Our professional deep-cleaning service is designed for homes that have not been thoroughly cleaned within the past 30-60 days and will take two or more hours in addition to a basic cleaning to complete. Our deep-cleaning service covers areas that are not covered in a basic clean-service such as wet wiping baseboards, degreasing kitchen appliances, and heavy scrubbing of the bathroom.
What's included in a deep cleaning?
We clean behind furniture and other hard-to-reach areas such as:
Floors can rank among the dirtiest surfaces in your home. We break everything down by area and clean each type of surface using the proper method. During a deep clean we:
The amount of time required to clean a full-size bathroom may vary depending on the size of the bathroom and how much intensive cleaning and organizing is needed to produce a sanitary and squeaky clean result.
What's included in a basic cleaning?
Dusting furniture and baseboards (disclaimer: does not include wet-wiping or cleaning behind or under stable furniture)
Wiping kitchen cabinets
Cleaning the stovetop and kitchen appliances (disclaimer: if there are an excess of kitchen appliances 3+ additional time may be needed to complete the cleaning)
Wiping kitchen countertops
Bathroom cleaning (Please note: The bathroom is cleaned to relatively the same standard during a simple and deep cleaning service to achieve “Mom’s Standard.” This may not include organization of toiletries and other personal effects depending on the time required to carry out such tasks)
How many cleaners will you send?
Our number one priority is ensuring that your cleaning is completed to Dream clean Standard standards. Therefore, the numbers of cleaners that will be sent will often be dependent on the requirements of your home.
What if I'm not happy with my cleaning?
If you are dissatisfied with your cleaning please contact our office at firstname.lastname@example.org or via phone 919-579-8686 within 24 hours of the cleaning and we'll arrange for a complimentary reclean ASAP!
Is the company/cleaners insured?
Yes! We are insured with a general liability policy with an aggregate payout of 1 million per occurrence. Our cleaners are also covered under a worker’s compensation policy which protects them in the event of personal injury.
What products do you use?
How do I know if I need a deep cleaning?
Before starting recurring service with Dream Clean Standard, we strongly recommend a deep-cleaning as your first appointment. Why? A deep cleaning gives our team of dedicated professional cleaners a strong foundation to maintain your home from.
How long have you been in business?
Our anniversary date is April 14th, 2009!
Billing & Pricing
Find The Best Package For Your Budget
We cash and accept all major credit cards. Unfortunately we do not accept checks.
Please respect our scheduling process and cancel within 48 hours of service.
At any time if you are unsatisfied, we will go above and beyond to fix the issue and leave you happy.